Refund & Cancellation Policy

1. General Policy Overview

At WEBCREATIONS IT SERVICES("Webkreations"), we strive to deliver robust software solutions, automation tools, and cloud services. Because our offerings consist of custom software development, digital SaaS subscriptions, and non-tangible electronic credits, this policy governs the terms regarding cancellations, refunds, and adjustments.

2. Digital Platform & Usage Credits (e.g., Tapaubot, Comixpass)

• Instant Fulfillment: Purchased digital credits or tokens are allocated instantly to your user account upon successful payment confirmation via our payment gateway (HitPay, FPX, Touch 'n Go, Credit/Debit Card).
• Consumed Credits: Credits that have already been consumed by automated fulfillment, API calls, or server processing are non-refundable.
• Unused Credit Balances: If you experience technical faults preventing platform usage, or if you request account termination, you may apply for a refund for the remaining unused credit balance within 14 calendar days of purchase.

3. Custom Development & Consulting Projects

For bespoke development contracts, milestone deposits and retainer payments compensate for specialized engineering time and infrastructure costs:

• Project Deposits: Initial deposits are refundable up to 48 hours after project kickoff if no substantial discovery or architectural work has commenced.
• Milestone Payments: Once a project phase or deliverable is approved by the client, milestone payments for that stage are non-refundable.
• Cancellation Notice: Either party may terminate a project agreement by providing 7 days written notice via email. In such cases, billing will be prorated based on work completed up to the date of cancellation.

4. Refund Processing

Approved refunds will be credited back to the original payment method used during checkout (FPX bank account, Touch 'n Go eWallet, or original Credit/Debit card via HitPay). Depending on your financial institution, refunds typically take 5 to 10 business days to reflect on your statement.

5. How to Request a Refund

To submit a cancellation or refund inquiry, please email our support desk:

• Email: hello@webkreations.com
• Information Required: Your Order ID / Reference Number, registered email address, and reason for the refund request.